We are widely considered experts in new and used cars across the breadth of makes, models and characteristics, with particular focus on luxury and performance vehicles and the German motor manufacturers including Mercedes, BMW, Audi, Porsche, Volkswagen, Jaguar Land Rover, as well as HGVs, agricultural vehicles, classic cars, supercars, hyper cars and mega cars.
We take instructions from both consumers and business clients involving all legal issues concerning the purchase and sale of vehicles, repair, restoration and modification and asset finance. This includes sale of goods and consumer rights, as well as warranty disputes; if your policy has been declined, our car warranty lawyers can challenge the insurer or manufacturer's decision.
Car disputes are governed by consumer law, which provides important protections for buyers when vehicles are faulty, misdescribed or not fit for purpose, and sets out the remedies available when things go wrong. Our team helps protect consumer rights for car buyers.
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Trustindex verifies that the original source of the review is Google. Exceptional Support During the Most Stressful Consumer Dispute I Have Ever Faced
There are very few occasions in life when you genuinely feel that someone has stood beside you through a difficult situation and helped you achieve the right outcome. My experience with Philip Harmer and Antonia at Stormcatcher Law was one of those occasions.
I approached Stormcatcher after what had already become an exhausting and highly stressful dispute involving a faulty £82,850 motorhome with a Dealer based in Cannock. By that point, I had spent months dealing with repeated faults, unsuccessful repair attempts, cancelled trips, endless correspondence and increasing frustration. What should have been an exciting purchase had turned into one of the most draining experiences I have ever faced as a consumer.
From ourfirst conversation, Philip gave me something I had been missing for a very long time: confidence that somebody was actually listening, understood the situation and had a clear plan for how to deal with it.
Throughout the dispute, Philip and Antonia were professional, patient, supportive and wonderfully persistent. No matter how many setbacks occurred, they remained calm and focused. When I felt frustrated, they remained measured. When deadlines were missed and arrangements failed, they kept moving the matter forward. When the process became emotionally draining, they gave me confidence that I was not fighting the battle alone.
What impressed me most was the balance they struck between legal expertise and genuine human support. I was never made to feel like just another file. The advice was always clear, practical and honest. Expectations were managed properly and communication was excellent throughout.
By the time Stormcatcher became involved, the dispute had generated a huge amount of evidence, correspondence and history. Philip took the time to understand every aspect of it and never lost sight of the key objective: achieving the right outcome.
After months of resistance, delays, missed commitments and legal arguments, Stormcatcher ultimately secured repayment of the full £82,850 purchase price and brought a dispute that had lasted almost a year to a successful conclusion.
The financial result was obviously important, but what meant even more to me was the sense of relief that came from finally bringing the matter to an end. After living with the stress of the dispute for so long, I cannot adequately describe how grateful I was to have someone in my corner who was prepared to keep going until it was resolved.
I would like to personally thank Philip Harmer and Antonia at Stormcatcher Law for their hard work, professionalism, patience and determination.
If you are facing a difficult consumer dispute and need solicitors who genuinely care about achieving the right outcome for their client, I would recommend Stormcatcher Law without hesitation.
I am incredibly grateful for everything they did for me. They helped me bring a very difficult chapter to a close, and that is something I will never forget.
Thank you, Philip and Antonia.
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While a vehicle is required to be of satisfactory quality, fit for purpose and match the description, the dealer’s terms and conditions may limit, if not exclude, these statutory rights, subject to the unfair contract terms act.
Car consumer rights similarly imply the same contract terms when buying a car, in that they have to be durable, fit for all the purposes goods of that kind are supplied, free from minor defects and be of a satisfactory quality including appearance and bodywork.
What is different in consumer rights when buying a car from a dealer is, if the car doesn’t conform to the contract, namely it is faulty within six months from purchase, it is taken to have been faulty on delivery.
Sale by description, mis-selling, and misrepresentation is a complex area of law and can occur from fake service history, the car being clocked, the mileage tampered with using a CAN filter, the condition, numbers of previous owners or a hidden history i.e. it’s a previous write off or damaged and repaired.
The Consumer Protection Act 1987 commonly refers to product safety and will more often than not apply to new or nearly new vehicles but may extend to used cars by the alternative route of negligence and breach of contract. Liability for damage to property, the vehicle or the person will arise if it was caused wholly or partly by a defect in a vehicle. This may be because of fire, premature failure of a manufactured part or other defect.