Motor Trade Law Training and Workshops
Motor trade law training and workshops for car dealerships, vehicle manufacturers and car finance companies, direct from arguably the leading specialist automotive lawyer.
With a lifetime of experience in the retail motor industry and unsurpassed technical expertise, we are uniquely positioned to deliver bespoke training to motor trade professionals across the spectrum of experience and seniority.
Distinct from other lawyers and legal professionals in the automotive law sector, we not only talk your language, we have walked in your shoes and have got the T-shirt.
We know the rules, the cars and the motor trade inside out.
To find out more about our Law in Action Consumer Law workshops
Law in Action
Training can be boring and seem irrelevant to the day-to-day job of selling cars, vans, parts, hours and finance.
Add the law into the mix, and for many people, it’s like watching paint dry. Yet the law is vital, it’s part of our DNA, central to our mistakes and the secret to our success.
Our aim is to make automotive law accessible, understandable, and practical, by recognising and applying it to everyday life situations using about legal issues using practical, interactive and engaging methods.
We’ll take your consumer rights, vehicle quality complaints and legal claims and work with you to analyse them efficiently and effectively.
We’ll help set out a bespoke process or road map to resolving disputes, taking in the assessment of the facts and evidence, recognising the appropriate laws and applying them, deciding on the right remedy and course of action and of course dealing with the complaint process.
This is not just about complaints but reducing the reasons complaints arise, increasing your customer satisfaction and retention by avoiding common legal and regulatory pitfalls.
Regardless of seniority and experience, our training, workshops and discussions are driven by and tailored to you.
As for the results, they’ll literally speak for themselves.
To Find out more about our Law in Action
Consumer Law Workshops
Consumer Rights and Law
For all that’s been and continues to be written on internet forums, newspaper columns and guidance booklets, none of it has been supplied by lawyers experienced in the bringing or defending legal claims bought under the Consumer Rights Act.
Like many things in life, the real world differs from the books and the magazines and like it or not lawyers are trained and practised in interpreting and applying the law, in the same way you reading a Haynes Manual doesn’t make you a mechanic.
Automotive fraud
Luxury, prestige and supercars which have been stolen, the subject of insurance fraud and outstanding finance find their way to the UK for restoration and resale, due to the lack of regulation and the loopholes in the system.
The techniques and methods of motor trade and automotive fraud have changed little over the past 50 years.
We’ll help you identify the tell tail signs and let you know what to do if you find yourself in the midst of a problem.
Financial Ombudsman
Similarly, it is in part this reliance on fake news and the concept that it somehow is equivalent to or is capable of undermining primary legislation which leads to car finance companies losing complaints to the Financial Ombudsman Service.
The indemnity clause included in most dealer agreements with finance companies means ultimately the dealer loses out, by having to repay the finance advance to the lender, despite not being involved in the FOS complaint.
Motor Ombudsman
Members of the Motor Ombudsman are bound by the decisions of its complaints resolution process. As with any complaints process, and with court claims, you only get out what you put in. Applying the strategies and techniques for analysing legal issues and applying the law are central to achieving best results.
Law in Action Consumer Law Workshops
About Philip Harmer
With over a decade in the retail motor trade, including front-line experience running sales and repair operations, Philip is one of very few legal professionals who has a working knowledge of the trade from both sides of the desk. His work has included advising motor traders and garages on compliance, dispute resolution, and customer complaints, and he has delivered workshops on integrating consumer law into sales and repair processes.
He regularly advises dealers on motor trade compliance, industry legal standards, and used car warranty complaints.
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