Success Stories

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At Stormcatcher, we measure success by the outcomes we achieve for our clients. Below you'll find real examples of the claims we've handled; from mis-sold finance and defective vehicle complaints to high-value disputes involving classic cars and luxury marques. Each case demonstrates our ability to combine deep legal knowledge with practical insight to resolve complex problems and deliver results.
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Rejection upheld by Ombudsman for Range Rover Sport fire

Jaguar Land Rover

Being involved in a situation where your car spontaneously catches fire is a frightening experience. Vehicle fires are fierce, causing…

Claim settled: a missold Mercedes-Benz

Car Finance & Mis-selling

Faulty car litigation can be a very expensive, lengthy and stressful process. Because of this, strategy, experience and specialist knowledge…

Refund settlement negotiated for Toyota Land Cruiser 300 Sahara 3.3D

Dispute Resolution

Because the legal rules are different when something goes wrong with a vehicle bought for and by your business, disputes…

Dealer agrees to refund for a Jaguar DPF problem they failed to fix

Jaguar Land Rover

People say they can fix the problem with a DPF- a diesel particulate filter- not regenerating properly and becoming blocked,…

Buyer success with motorhome dealer dispute

Dispute Resolution

It has been said that 80% of claims and disputes are resolved on the evidence. But determining what is evidence…

Refund secured for faulty motorhome

Dispute Resolution

If you return your motorhome to the supplying dealer because of restricted performance and an engine management light coming on…

Buyer refunded for faulty Volkswagen camper conversion

Dispute Resolution

A motor dealer which promotes itself as being a specialist in converting and selling VW Campervans and Transporter vans can’t…

Cloned car sale leads to full refund for buyer

Dispute Resolution

Car cloning is a fraud and is the process of disguising the identity of a stolen vehicle by using the…

Car Finance company decision overturned by the Financial Services Ombudsman.

Car Finance & Mis-selling

Establishing who bears the burden of proving the various aspects of a legal case is often more challenging than it…

Finance agreement unwound because of a failed repair

Jaguar Land Rover

The reliance on vehicle inspection reports by Automotive Consulting Engineers, commonly known as ACE, and reports by car finance companies…

FOS upholds refund complaint for failed Jaguar F-Pace engine after twelve months.

Jaguar Land Rover

Car finance companies and car dealers commonly rely on expert evidence from vehicle inspection firms to determine whether to uphold…

Car rejection based on the issue of reasonable time and significant inconvenience- a success story

Car Finance & Mis-selling

Under s23 Consumer Rights Act, the trader must complete the repair free of charge, within a reasonable time and without…

Successful rejection of remapped and modified Mercedes AMG C63

Luxury & Supercar

Vehicle modification and remapping are widespread and often not declared by the seller, leaving the buyer none the wiser until…

Money back for material misrepresentation of Bentley Continental GT bought from a luxury car dealer

Luxury & Supercar

Because of potentially punitive repair and maintenance costs, provenance is central to the desirability and market value of high-performance and…

Financial Ombudsman upholds the right to reject Alfa Romeo Giulia Quadrifoglio

Luxury & Supercar

It is a widespread belief that the offer or supply of a courtesy mitigates the requirement (a) to complete vehicle…

Cancelled Bentley Bentayga bought by a distance sale contract

Luxury & Supercar

Distance selling regulations were brought in to increase retail opportunities beyond the geographic limitations of the trading premises, but also…

Complaint upheld for Approved Used BMW Hybrid Electric range depletion

Electric Vehicles

Concerns about second hand Hybrid and electric vehicle battery range because of high voltage battery degradation presents a significant concern…

Car Dealership refunds the cost of repairs to BMW 530e plug-in hybrid

Electric Vehicles

Have you been told you can’t claim from the selling dealer the cost of unauthorised car repairs by a main…

Negotiated settlement of Jaguar F-Pace mileage discrepancy dispute

Jaguar Land Rover

Evidence is pivotal to all legal claims and disputes, but what constitutes evidence, what has to be proven and by…

Money back for Range Rover Sport 3.0SDV6 crankshaft bearings failure

Jaguar Land Rover

When it comes to cars and car engines, low mileage doesn’t always mean low risk and long life, and just…

FOS upholds rejection of Range Rover 3.0D Hybrid  

Jaguar Land Rover

The interaction between statutory and legal rights, used car warranties and manufacturer guarantees is often a bone of contention between…

Dealer declines responsibility for Discovery Sport stretched timing chain rejection claim.

Jaguar Land Rover

A stretched Discovery timing chain can lead to a noisy engine, misfire, restricted performance and potentially engine failure. Ingenium 2.0L…

Consumer’s Right to Reject when Land Rover Discovery engine seized & turbo failed

Jaguar Land Rover

The Discovery 5 and Discovery sport are prone to early service warnings and the need for the increased frequency of…

The Financial Ombudsman upholds the right to reject the Jaguar I-Pace

Jaguar Land Rover

Introduction This is a case involving a faulty Jaguar I-Pace, an EV, bought by Mr T, from Marshall Jaguar Oxford…

Mr A – Complaint Against Blackhorse

Car Finance & Mis-selling

Mr A bought an approved used BMW on finance with Blackhorse for around £15,000. Mr A had the car serviced…

Mr A – Complaint Against Alphera

Jaguar Land Rover

Mr A bought a brand new Range Rover Velar from a dealership on finance. After a couple of weeks, the…

Ms H – Complaint Against BMW Financial Services

Car Finance & Mis-selling

Ms H bought an approved used ex-demonstrator BMW X6 M50d from a BMW dealership by way of a regulated consumer…

Ms E v MK Auto-Motors Ltd

Car Sales Law

Ms E bought a 2008 Audi A3 from a dealer MK for £6000. The Audi is fitted with a DSG…

Mr U v a Motor Finance Company

Car Finance & Mis-selling

Mr U saw a Mercedes-Benz Benz GLS 350d AMG LINE for being offered for sale on Autotrader and went to…

Ms P v Long Term Horsebox Hire Company

Consumer Rights Law

Ms P is a successful, prize-winning international showjumper who rides her own highly prized and valuable thoroughbred horses as well…

Mrs W v Land Rover Financial Services

Jaguar Land Rover

Mr & Mrs W bought brand new Land Rover Evoque in 2017 by way of a Hire Purchase Agreement with…

Mr & Mrs W (a Financial Ombudsman Service Matter)

Car Finance & Mis-selling

Mr & Mrs W bought a brand new Volkswagen Tiguan R-Line 4motion 2.0 Tdi 190ps DSG from a VW Main…

Ms H v MotoNovo Finance

Car Finance & Mis-selling

Ms H bought a Nissan Qashqai from Witham Vehicle Solutions Ltd for £12000 at the end of 2018 by way…

Mr A v BMW Financial Services

Luxury & Supercar

Mr A acquired a brand new BMW 640i M Sport Convertible in July 2018 for nearly £70,000 by way of…

Mr M V Santander Consumer (UK) PLC

Jaguar Land Rover

Mr M bought a 2011 Land Rover Discovery 3.0L from a car dealer by way of a 60-month conditional sale…

Mr M v Wren Prestige Ltd

Car Sales Law

Mr M bought a Porsche Boxster from Wren Prestige Ltd for around £12000, part-exchanging his BMW. The Porsche was advertised…

Dr C v BMW Financial Services

Car Finance & Mis-selling

Dr C acquired a used BMW X5 eDrive MSport plug-in electric hybrid car from a specialist BMW dealership for £31,750…

Ms S – Complaint About a Lamborghini

Luxury & Supercar

Ms S bought a Lamborghini from a dealer for over £100,000 by way of a hire purchase agreement. Soon after…

Ms M – Complaint Against Motonovo

Car Finance & Mis-selling

Ms A bought a used car for £11,940 from a trader by way of a regulated hire purchase agreement with…

Mr S – Complaint Against Blue Motor Finance

Car Finance & Mis-selling

Mr S bought a used BMW M5 from a dealer for around £28,000, which he financed through Blue Motor Finance.…