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We are a leading specialist law firm operating in the niche area of automotive law, with unrivalled experience in dealing with disputes involving Jaguar and Land Rover complaints.
For close to 10 years, we have advised on hundreds, if not thousands, of cases across the entire range of legal issues arising form all manner of faults and defects with Jaguar Land Rover vehicles. These have involved everyone from JLR the manufacturer, the dealership network, Land Rover Financial Services and pretty much everyone in between, with enviable success.
Our success is attributable to:
Importantly, although we have dealt with many cases involving diesel particulate filter (DPF) issues, we are different from law firms and solicitors involved in the Jaguar Land Rover diesel particulate filter ‘class action’ also known as the Jaguar Land Rover NOx emissions group litigation in two distinct ways:
By far and away the largest number of complaint Land Rover complaints involve Range Rover Evoque reliability, and common problems with Range Rover Sport and Discovery Sport, centering around issues with the 2.0 ingenium engine and 3.0 ingenium engine problems.
The biggest proportion of these are Land Rover engine problems, which result in engine failure after six months from delivery and involve Land Rover Financial Services and independent used car dealers.
The most common problems with Range Rover Sport, Evoque and Discovery are timing chain stretching, main bearings problems, turbo failure and broken crankshaft or crankshaft pulley, resulting in the engine seizing.
Often the cause of the Land Rover engine problems come from the DPF regeneration not completing and vehicle owners complaining the “DPF blocked with no warning light“.
As well as a blocked DPF, the Range Rover diesels suffer from oil dilution, which can lead to accelerated wear of engine parts, a blocked EGR valve and engine failure.
The majority of Range Rover Evoque reliability problems, Range Rover velar issues and Range Rover Sport and Land Rover Discovery issues can be traced to the Land Rover DPF.
The Discovery Sport timing chain, Range Rover Evoque timing chain and Range Rover Sport timing chain have no manufacturer’s recommended replacement interval.
Is the timing chain stretched? If it is, it could be because of insufficient lubrication due to oil dilution. It could be because the timing chain is faulty.
JLR Korea acknowledged the engine's fault and started replacing the timing chain for free.
There have been cases reported of broken crankshafts. The crankshaft is not a serviceable part and is intended to last the lifetime of the engine.
In the USA, cases have been reported of a faulty retaining bolt in the crankshaft pulley.
The bolt can fracture, which may lead to engine failure .
There have been issues involving the Land Rover Discovery sunroof drain tubes which become blocked, leading to water leaking into the cabin and causing damage to the interior and the electrics. Land Rover Discovery windscreen leaks have caused dashboard computer system failures due to excess water damage.
The most common cause of a Range Rover gearbox fault is failure of the transmission control module. Symptoms include harsh gearbox shifting or malfunctioning and unusual transmission noises.
The I Pace is the Jaguar electric car. There have been Jaguar I pace problems involving battery problems and charging. We have advised on cases where the battery module and battery cells have failed. Find out more here.
Range rover p400e problems and Velar hybrid problems have included a breakdown of the hybrid system, p400e charging problems and the battery cooling system / heat exchanger which in some cases have alleged to result in fire.
If you’ve got a problem with your Jaguar, Land Rover or Range Rover and are not getting anywhere with the supplying dealer or finance company, call The Car Lawyer on 0333 700 7676.
The Consumer Rights Act explains that if a vehicle becomes faulty (more than a minor fault) within 6 months of delivery, it is presumed to have been faulty from the outset. On the other hand, the dealer or finance company can potentially provide evidence which proves the vehicle wasn’t faulty on delivery, or that the…
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A stretched Discovery timing chain can lead to a noisy engine, misfire, restricted performance and potentially engine failure. Ingenium 2.0L Jaguar Land Rover cars seem susceptible to timing chain stretch, but that can be caused by poor servicing and reduced lubrication, whether due to Dpf related issues, oil dilution or blocked oil ways. Car dealers…
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Mr A bought an approved used BMW on finance with Blackhorse for around £15,000. Mr A had the car serviced as required but 2 years after taking delivery of the vehicle the timing chain prematurely failed, causing catastrophic engine failure and requiring its replacement at a cost of around £8,000. The vehicle type had a…
Mr A bought a brand new Range Rover Velar from a dealership on finance. After a couple of weeks, the vehicle started leaking fuel onto his driveway. Additionally, a fault was reported relating to the vehicle “Incontrol” system which failed to accurately record the fuel level, indicating it to have “half a tank” when empty…
Ms H bought an approved used ex-demonstrator BMW X6 M50d from a BMW dealership by way of a regulated consumer finance agreement. Around a year later and having had the car serviced in accordance with the manufacturer’s service schedule, the engine suffered catastrophic failure. Subsequent diagnostic testing revealed the car had suffered “flood damage” which…
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Mr & Mrs W bought brand new Land Rover Evoque in 2017 by way of a Hire Purchase Agreement with Blackhorse Financial Services trading as Land Rover Financial Services. Mr & Mrs W also bought a 3 year service plan from the supplying dealer. The Range Rover was serviced a year later in accordance with…
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Ms H bought a Nissan Qashqai from Witham Vehicle Solutions Ltd for £12000 at the end of 2018 by way of a regulated hire purchase agreement. Soon after taking delivery, the car engine developed a “knocking noise,” a strong smell of fuel from under the bonnet and excessive fuel consumption. Witham Vehicle Solutions inspected the…
Mr A acquired a brand new BMW 640i M Sport Convertible in July 2018 for nearly £70,000 by way of a hire purchase agreement from BMW Financial Services. Almost immediately after taking delivery of the Vehicle Mr A experienced problems with it which the supplying dealer tried to repair. However, this was just the first…
Mr M bought a 2011 Land Rover Discovery 3.0L from a car dealer by way of a 60-month conditional sale agreement with Santander consumer finance in March 2018. As a widower, he serviced and maintained the Discovery impeccably, as he needed the Land Rover to make regular trips to the hospital with his young daughter,…
Mr M bought a Porsche Boxster from Wren Prestige Ltd for around £12000, part-exchanging his BMW. The Porsche was advertised as a low mileage example with around 45000 miles on the clock and having good service history, three services carried out by a Porsche main dealer and two by Porsche specialists. After taking delivery of…
Dr C acquired a used BMW X5 eDrive MSport plug-in electric hybrid car from a specialist BMW dealership for £31,750 by way of a 49-month hire purchase agreement with BMW Financial Services (BMWFS) in November 2019. The BMW X5 was represented as having a range of up to 31 kilometres (approx. 19 miles) in the…
Ms S bought a Lamborghini from a dealer for over £100,000 by way of a hire purchase agreement. Soon after taking delivery Ms S experienced difficulties in starting the car and issues in changing gear and it was returned to the dealer, who in turn submitted it to a Lamborghini main dealer. They performed a…
Ms A bought a used car for £11,940 from a trader by way of a regulated hire purchase agreement with Motonovo through a third party broker. A month or so after delivery, Ms A reported the vehicle suspension spring required replacement, a suspected oil leak repair, a noisy heater, air conditioning functional issues, anti-roll bar…
Mr S bought a used BMW M5 from a dealer for around £28,000, which he financed through Blue Motor Finance. Soon after taking delivery the vehicle suffered a sudden and complete loss of power and engine failure, resulting in it being recovered to BMW specialist. This revealed that the cause was more likely than not…
Why is the Land Rover diesel particulate filter so unreliable? The Jaguar, Land rover and range rover dpf defect is well documented and the subject of DPF class action claims and the Dieselgate emissions scandal. However, it’s the long term consequences of the exhaust and emissions system design flaws which often go unreported and are vigorously defended by JLR, the car dealerships and Blackhorse t/a Land Rover Financial Services. At one end of the scale problems include increased servicing frequency and at the other end, there is engine failure. big end bearing failure, crank shaft failure, timing chain stretch and failure. This video aims to explain the Land Rover Dpf, exhaust and Nox emissions system, what happens when it doesn’t work as it should, the wider consequences of incomplete Dpf regeneration and oil dilution and finally the steps you can take if your range rover or land rover has suffered from these problems.