Dealer agrees to refund for a Jaguar DPF problem they failed to fix
Estimated reading time 3 minutes
People say they can fix the problem with a DPF- a diesel particulate filter- not regenerating properly and becoming blocked, by replacing it and that the effects of poor historical servicing can be reversed.
When you complaint about the vehicle going into limp mode, exhaust gases entering the cabin and the dashboard lighting up like a Christmas tree, they’ll tell you they have the right to inspect it, even if you have a report from a mechanic and repair it.
When the repair fails, they blame you.
This is what happened in this F Pace dispute.
How the Jaguar DPF issues began
Mr H wanted to treat himself and his family to a luxury SUV and found a low mileage F Pace online. He visited the selling dealership who told him the vehicle had been well serviced and looked after which is just what he wanted so he bought it.
After collecting the 4×4 and on the way home, a dashboard warning light came on, so he took it to a local garage who found fault codes relating to the F Pace going into limp mode, the cam shaft and the ad blue.
Further inspection revealed exhaust gasses leaking from the EGR, and black smoke from the tail pipe.
Mr H returned the vehicle to the seller who agreed the DPF system was faulty and they replaced it with a new one.
After collecting it, Mr H realised that black smoke was still coming from the exhaust, so he informed the supplying dealer and took it to a specialist for checking.
The specialist confirmed the problems still existed, and the Jaguar required a new DPF and manifold.
Mr H told the dealer he wanted to reject F Pace, which they refused.
How we secured a refund for a faulty Jaguar
Because of our expertise in dealing with Jaguar and Land Rover vehicles and our success in resolving rejection disputes, Mr H contacted us. Our engineering expertise, the diagnostics and the inspection videos revealed an ongoing problem in the way the 4×4 emissions and exhaust system functioned.
If the DPF system had been replaced, for which there was no evidence, then the engine must have been faulty, resulting in the generation of excessive soot which the exhaust system couldn’t deal with. Alternatively, the DPF system hadn’t been replaced. Either way, the seller failed to fix it.
The supplying dealer had retained motor industry legal services who attempted to resist the rejection. They argued that Mr H should have known about the problems with JLR vehicles and he should have found out that the vehicle hadn’t been properly serviced.
However, “you can’t beat the evidence.”
We dealt with and rebutted all the arguments put forward by the legal firm. leaving the dealer with no realistic prospect of defending a court claim should Mr H wish to make one.
As a result, the dealer agreed to pay back the purchase price.
Looking to reject a faulty Jaguar?
If you’re looking to reject a Jaguar, or be refunded for a Jaguar with DPF issues or any other fault, we’re the experts to trust; contact Stormcatcher Law for advice on 0333 700 7676.
About Philip Harmer
Through his work with a high volume of JLR complaints, particularly involving Range Rovers and Discoverys, Philip has developed extensive knowledge of the brand’s engineering faults, common disputes, and litigation trends. His familiarity with known technical issues and dealership responses gives him a strong advantage in representing clients in Jaguar and Land Rover disputes.
He regularly advises on Jaguar and Land Rover complaints, including oil dilution, warning light issues, and engineering defects.
Contact Stormcatcher for First Free Advice