Car Warranty Lawyers

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Vehicle Warranty Claims Lawyers

Have you had your vehicle warranty claim declined? Amongst the most common reasons claims are rejected are:

drive on damage
wear and tear
driver negligence
pre-existing problem.

The experience is often made worse by you having to pay for expensive inspections or reports on the EV battery, ERAD or gearbox, or having an engine strip down or an expert vehicle inspection, before the claim is even considered.

Not only does this leave you with a big bill before you get started, but also the risk of being left with a boot full of parts when the claim is not approved.

If your claim has been declined, we may be able to help. Contact our vehicle warranty specialist lawyer today on 0333 700 7676.

Call for First Free Warranty Law Advice

Message Call: 0333 700 7676 Email

How can Stormcatcher help with a warranty dispute?

We are vehicle and motor industry experts with vast experience in automotive engineering and resolving all types of disputes across whole range of issues involving all aspects of automotive law.

Our specialism is the avoidance of going to court and most of the complaints we work on are settled through mediation, negotiation or though the Financial Ombudsman.

We are authorised and regulated by the FCA to advise and represent clients in relation to insurance, insured warranties, and car finance complaints.

We have in depth knowledge and unparalleled experience, and a proven track record of dealing with manufacturers such as BMW, Porsche, Audi and Kia and their 3 and 7 year new car warranties, as well as providers of manufacturer branded extended warranties for brands such as Land Rover, Jaguar, Renault and McLaren.

We also deal with companies like Car Care Plan, who offer branded service plans and policies for over 30 vehicle manufacturers and over 2500 retailers.

We have extensive experience handling complaints with the majority of other firms and policies including

AWP Assistance UK Ltd, BMW insured warranty
MotorEasy vehicle protection and maintenance plans.
Handler Protect dealer repair plans.
Warranties 2000 and Big Assist.
Warrantywise and Autoprotect
RAMP mechanical and electrical maintenance plans, warranties and guarantees.

Warranty rights intersect with consumer law, see our dedicated consumer rights page to learn more about consumer rights and warranty law.

Frequently Asked Questions

What are the types of warranty?

WThere are essentially three types of vehicle warranty protection plans. Those that are underwritten by the manufacturer, which the majority of 3 year new car warranties are, those that are insurance backed, for example used car and extended warranties, and those which are dealer backed.

Do warranty repairs have to be carried out in a reasonable time?

aMost warranties agree to cover the cost of the replacement parts and the labour but generally there is no time limit in which the repair must be completed. There may be exceptions.

What if parts are on back order?

rBecause warranty repairs are not time specific, there is generally no allowance or legal right which arises form a lack of availability of parts, but there may be exceptions.

Must a warranty be provided with a vehicle?

rNo, there is no legal requirement to be provided with a warranty, but most vehicles will be covered under Sale of Goods Act 1979 or Consumer Rights Act 2015.

Do I have to make a warranty claim?

anNo. If the problem with your vehicle is due to an inherent defect, it is likely the supplying dealer will be liable. In these circumstances, you can claim the cost of the repair from the seller and do not have to make a warranty claim, particulalry if you have not had the car very long.

Am I entitled to a courtesy car?

In general, no, unless it’s specified in the warranty terms and conditions.

About Philip Harmer

Philip is a motor vehicle expert, having spent over seventeen years as an independent motor dealer. Through buying, selling, and repairing thousands of vehicles, he developed detailed make- and model-specific knowledge, including the characteristics, known issues, and vulnerabilities that commonly affect vehicles at point of sale. He brings this experience directly to bear when advising clients on car sale disputes, misrepresentation, and rejection claims.

He regularly advises on car sale disputes, vehicle rejection claims, and used car complaints.

Contact Stormcatcher for First Free Advice

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