Returning a Faulty Car on Finance

 
 
 
 
  EXCELLENT  
  
 Based on 303 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lorraine Ballantine 
 
September 8, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Exceptional Support During the Most Stressful Consumer Dispute I Have Ever Faced There are very few occasions in life when you genuinely feel that someone has stood beside you through a difficult situation and helped you achieve the right outcome. My experience with Philip Harmer and Antonia at Stormcatcher Law was one of those occasions. I approached Stormcatcher after what had already become an exhausting and highly stressful dispute involving a faulty £82,850 motorhome with a Dealer based in Cannock. By that point, I had spent months dealing with repeated faults, unsuccessful repair attempts, cancelled trips, endless correspondence and increasing frustration. What should have been an exciting purchase had turned into one of the most draining experiences I have ever faced as a consumer. From ourfirst conversation, Philip gave me something I had been missing for a very long time: confidence that somebody was actually listening, understood the situation and had a clear plan for how to deal with it. Throughout the dispute, Philip and Antonia were professional, patient, supportive and wonderfully persistent. No matter how many setbacks occurred, they remained calm and focused. When I felt frustrated, they remained measured. When deadlines were missed and arrangements failed, they kept moving the matter forward. When the process became emotionally draining, they gave me confidence that I was not fighting the battle alone. What impressed me most was the balance they struck between legal expertise and genuine human support. I was never made to feel like just another file. The advice was always clear, practical and honest. Expectations were managed properly and communication was excellent throughout. By the time Stormcatcher became involved, the dispute had generated a huge amount of evidence, correspondence and history. Philip took the time to understand every aspect of it and never lost sight of the key objective: achieving the right outcome. After months of resistance, delays, missed commitments and legal arguments, Stormcatcher ultimately secured repayment of the full £82,850 purchase price and brought a dispute that had lasted almost a year to a successful conclusion. The financial result was obviously important, but what meant even more to me was the sense of relief that came from finally bringing the matter to an end. After living with the stress of the dispute for so long, I cannot adequately describe how grateful I was to have someone in my corner who was prepared to keep going until it was resolved. I would like to personally thank Philip Harmer and Antonia at Stormcatcher Law for their hard work, professionalism, patience and determination. If you are facing a difficult consumer dispute and need solicitors who genuinely care about achieving the right outcome for their client, I would recommend Stormcatcher Law without hesitation. I am incredibly grateful for everything they did for me. They helped me bring a very difficult chapter to a close, and that is something I will never forget. Thank you, Philip and Antonia.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dale Tierney 
 
September 6, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I first spoke to Phil when I was a couple days out from submitting to court, and thankfully I did. Although I possibly could have still won he pointed out a few issues and told me to take the case forward in a different direction a stronger direction (alot stronger) than it originally was. With his and Antonia's advice along the way the case seemed to grow from strength to strength. After months had gone by, I won my case and I am fully paid up. your reassurance and guidance helped me get to this position so thank you. Highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Emma Nott-Macaire 
 
August 26, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I’ve been dealing with a very stressful and complicated situation with my car and Antonia has been incredibly helpful today. She has been completely transparent, honest and incredibly knowledgeable. She has taken the time to understand the situation, clearly explain my options and give me practical guidance on the next steps, without making me feel pressured or trying to sell me anything. Antonia has been so generous with her time and advice and when you’re already dealing with a stressful and expensive situation, having someone who is genuinely willing to help and give straightforward, impartial advice makes such a difference. Thank you so much, Antonia, for all your help and support so far. It has made a difficult situation feel much more manageable. I would absolutely recommend Stormcatcher Law to anyone who needs honest, knowledgeable and genuinely helpful advice.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Susan 
 
August 14, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
If your vehicle is not as described or not fit for purpose then I highly recommend you contact Stormcatcher Law. Fees are transparent from the outset (not high) and the service is professional. The initial video call with Philip for a fixed fee was worth its weight in gold to us. For some people I can see that this is all they need. The no-win no-fee alternative company would have cost us thousands more in fees and they don’t have the motivation to get anything more than a basic settlement. Philip must be one of the most experienced people in the field of automotive consumer law. If he thinks you have a case, he uses his clearly extensive knowledge to produce an argument that a dealer will ultimately find impossible to ignore. In our case (against a large motorhome dealer in Newark), Philip wrote numerous letters to the dealer detailing the legal precedents supporting the rejection of our motorhome. We bought our motorhome new in 2025 and the engine failed (oil pump failure) at more than the 6 month window meaning the burden of proof that the fault was existing at time of sale lay with us. As Fiat had agreed the fault was covered by the warranty AND that the repair had not been carried out in ‘a timely manner and without significant inconvenience’ Philip was able to construct a solid legal argument as to why we were entitled to reject the motorhome under the consumer rights act and receive a refund. The motorhome dealer refused to accept our legal grounds for rejection for a number of months but Philip pursued them confidently and consistently ultimately winning for us without the need to actually go before a judge. Even when the initial offer came in, Philip was confident we could achieve more for pecuniary losses and compensation -  He doesn’t give up easily. However he respected and supported our decision to take the money and run! Philip was clear to us at the outset that he cannot represent clients in court but I get the impression most of his cases are resolved outside of court. We initially thought our only hope was the Motor Industry Ombudsman but now think they gave us lazy advice and this process would likely take months/years longer to resolve. The legal cover with our motorhome insurance policy couldn’t work out if we had a case or not! This situation had been incredibly stressful for us and had gone on for months before Philip quite literally took the load off us - we cannot thank Philip and Antonia enough. Prior to us engaging Stormcatcher, there was no hope of achieving any resolution.  In desperation we had even written a begging letter to ask the dealer to make us an offer to take the broken motorhome off our hands but they declined.  Of course the sum we ultimately got was far in excess of what we would have accepted at that point had it been offered. At point of settlement we were towards one year after breakdown and the vehicle is still not repaired due to lack of parts. Our vehicle was based on a Fiat Ducato. It is difficult to convey the gratitude we feel towards Stormcatcher Law. They genuinely seemed to care and wanted us to win. They are absolutely not a faceless legal firm.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 G9 
 
August 7, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
After watching some of Phil's videos on youtube I started the frustrating and downright pisstake that is trying to get a finance unwound on a faulty car. Whilst I have not yet solved this issue, the advice given in the videos was very helpful in getting the process started. I then called in to stormcatcher to get some further advice as I had hit a brick wall with the finance company. Phil took time out to speak with me personally and was very sympathetic, assuring and gave very helpful succinct advice for going forward. Such a kind hearted person. Its not often you find a company with such kind and helpful staff that actually know what they're talking about too! If you need help with car finance issues don't hesitate to contact them. Thanks again Phil, what a godsend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Emily White (Emily Lily) 
 
July 30, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I had to call for some advice regarding the Consumer Rights Act, and I honestly couldn’t have asked for a better experience. I had the pleasure of speaking with Antonia, who was incredibly kind, patient, and understanding. As a new mum with a serious case of “baby brain,” I wasn’t explaining everything as clearly as I would have liked, but she never made me feel rushed or silly. She took the time to listen, understood my situation completely, and explained everything in a way that was easy to understand. It’s rare to come across someone who is not only knowledgeable but also genuinely compassionate. Antonia was an absolute credit to the firm, and her warmth made what was a stressful situation so much easier to navigate. I would highly recommend this firm to anyone looking for professional legal advice with a truly human touch. Thank you again, Antonia!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Hawton House 
 
July 26, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Antonia and Philip were amazing in helping me deal with my legal issues. I came to them with quite a complex situation regarding Car Finance and my Consumer rights and dealing with my insurance company. They went above and beyond to help me and Philip took the time to explain to me what was happening and why, explaining the process and making sure I understood what needed to be done. I feel like they took the time to understand me and my situation and genuinely wanted to help. My experience was filled with humility, understanding and every thing I was told would be done, was done in a timely manner, I was kept updated throughout the process. I could not recommend Stormcatcher enough!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lorna Starr 
 
July 20, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
My son and I are having a nightmare with a second hand dealer in the Uxbridge area. After less than a month and following an inspection it turns out that the Audi A3 we brought need either an engine rebuild or a new engine. We decided to reject the car only to be told that the dealer was not going to accept our rejection for various reasons not least because they believe we tampered with the engine! Apparently Service is tampering as is having the car inspected to work out why it burning oil at a rate of knots! Spoke to Antonia who was very reassuring and offered advice without any hard sell. Hoping the dealer will see sense before we have to go via small claims
  
 
 
 
 
 
 
 
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