Financial Ombudsman Complaints

A consumer rights lawyer for an FOS complaint should review your case before you make a referral to the Financial Ombudsman Service. Stormcatcher is a leading specialist financial dispute resolution law firm with unrivalled success in dealing with disputes involving banks, car finance firms, insurance firms and the Financial Ombudsman Service.

Extensive experience and expertise in faulty vehicle on finance complaints, car insurance disputes, poor quality home improvements paid with a loan or partner finance and investment scams.

We are authorised and regulated by the Financial Conduct Authority to provide advice, investigate and represent consumers in relation to complaints and claims regarding financial services and financial products.

What we do

The FOS claimed it upheld 37% of the complaints it resolved. In a study, the University of Warwick suggested  the “genuine” rate for upheld cases for 2023-24 was 24%, and considerably lower than that for some individual ombudsmen.”

In our experience, the reason the FOS success rate is only 1 in 3 is because, in part, of a misunderstanding and misapplication of the relevant legal principles, the rules of evidence and previous court and FOS decisions.

We offer a service that aims to turn those FOS decisions around by developing comprehensive legal arguments based on an in-depth understanding of the law, evidence, the finance industry and the subject matter.

This has resulted in either settlement with the bank, finance provider or insurer or success with the Financial Ombudsman in around 90% of our cases.

Faulty Car on Finance?

If you’ve been mis-sold or bought a faulty vehicle with hire purchase, PCP or specific purpose loan, you will be entitled to complain to your finance provider, and they must investigate your complaint and provide you with a written final response within eight weeks. We have extensive expertise in dealing with motorhomes, caravans, luxury, performance and classic cars.

Car Warranty and Insurance Complaints

Has your vehicle insurer or warranty company declined to pay out? Are they claiming it’s your fault or the vehicle has been modified, or you’re just not covered? We have expertise and success in dealing with car theft claim complaints and insured vehicle warranty disputes.

Home Improvement Loans

Have you had a home improvement loan, renovation loan or home remodel loan for a fitted kitchen, replacement windows and doors, conservatory or loft conversion? Are the products, goods or installation and fitting poor quality? We can help. With firsthand experience of the building trade and relevant qualifications, we are best placed to interpret the evidence and circumstances and bring your problem to a successful conclusion.

Investment Scams

Have you invested with a firm or person offering high or guaranteed returns in alternative investment funds like crypto and commodities or products such as classic cars, whisky, art, oil, gold or rare earth investments? If you’re worried about it being a Ponzi scheme or investment scam, we can help.