Car Consumer Finance Advice
With the majority of vehicle sales made using car consumer finance and hire purchase the pressure has increased on and between motor finance companies and dealers to ensure effective and efficient compliance with the statutory rights under the consumer rights act. This is made worse by the spectre of complaints being referred to the financial ombudsman service.
Dealer financing and car consumer finance is integral to the growth of the retail motor industry as confirmed by the Retail Motor Industry Federation (RMIF) leaving car dealers and franchised dealers open to unmeritorious claims for refunds, rejections and costs.
We are currently instructed by consumer finance houses, used car retailers & franchised dealerships to assess and help resolve complaints about hire purchase and PCP agreements.
Brokers & Lenders
Our specialist car dealer lawyers and consumer legal advisors advise finance brokers & lenders on handling customer complaints about potential claims under the Sale of Goods Act 1973 relating to hire purchase, consumer rights act and to the financial ombudsman.
Not HPI Clear
Selling a car that’s subject to a pre-existing finance agreement is simply the behaviour of a dodgy dealer and obviously an unfair commercial practise but despite the legal position and supporting case law can prove difficult for consumers to rely on their statutory rights.
Credit Card Chargebacks
When a customer pays a deposit or pays the full purchase price using a credit card, Section 75 of the Consumer Credit Act 1974 makes the card provider liable in the event of a breach of contract or misrepresentation. Dealing with the car consumer finance complaint efficiently and effectively can prevent a dealers account being debited for the refund.