Car Sales Law Legal Advice & Services
Car Sales Law
Stormcatcher are specialist car sales law lawyers advising car dealerships, garages and private clients on all aspects of used car consumer rights and car sales complaints.
As motor trade and used car experts we are experienced in all types or vehicle and all manner of disputes with car dealers including mis selling, misrepresentation, sale of goods act or breach of contract.
If you’ve bought a faulty second hand car, stolen, bought a car with outstanding finance, an insurance write off or its not as described or developed a problem and need to know your rights when buying a used car from a dealer
Initial Free Car Sales Law Legal Advice
0333 700 7676
Different from high street solicitors and law firms clients come to us not only because we know about car sales law and consumer rights but because of our unique technical knowledge of the cars and the motor trade.
Having worked in the car trade for over 30 years from independent motor dealer, to main franchise dealership and motor manufacturer on route to lawyer we litteraly know the business inside out.
As lawyers, we’ve successfully dealt with all manner of cases involving every type of vehicle from £100 to £500,000 plus and every legal issue from car warranty, PCP finance, servicing, sales and repairs.
Leading Car Sales Legal Experts
Used car consumer rights
Used car consumer rights set out your rights when buying a used car from a dealer. However, interpreting car sales law and used car consumer rights is not as easy as it says on the internet. The biggest challenge is always trying to establish what makes a car not of satisfactory quality or not fit for purpose.
It is true that vehicles not of satisfactory quality may give the buyer right to reject a used car or the right to a repair or price reduction. With many wear and tear parts on a motor vehicle which require periodic replacement, consumers can have an unrealistic expectation as to what triggers the used car consumer rights.
This is made worse with technological advancements such as DPF or EGR valve which also need to be replaced from time to time but are expensive to do so. So, is cost of the replacement parts relevant ?
Understanding what issues fall within the used car consumer rights and those that are wear and tear requires a used car expert. Unlike consumer rights solicitors stormcatcher car sales lawyers have in depth technical knowledge of the cars and the issues.
While the most common second hand car complaint involves the sale of a faulty car or unsatisfactory quality, mis selling or a car not as described is equally common. This is derived from the law of misrepresentation, which involves statements made by a car dealer concerning mileage, service history, number of previous owners etc not being true. These can also be grounds to reject a reject a used car.
Advise on how to reject a used car
The motor ombudsman service is an alternative dispute resolution service that looks into consumer complaints made against new car dealers and repairers who have signed up to its code of conduct. However the motor ombudsman cannot consider cases involving used cars or any claim or award would exceed £10000 or it has been more than a year since you complained to the garage or received their final response.
Naturally as the Ombudsman is supposed to be impartial customers are unable to receive legal advice about their issue. If you are thinking about making a complaint, call us first for first free advice.
Buying a car
Buying a used car is a big deal and a long term financial commitment whether you pay for it with your savings or with HP, PCP or a car finance agreement. Although the majority of cars are sold by traders and main franchise dealers every car should meets the standard set by the consume rights act. However, car sales law is complex and often misunderstood; if in doubt phone an expert
Your rights when buying a used car from a dealer
However, car sales and servicing complaints remain the number one source of calls for help to citizens advice and trading standards.
At it’s centre, is understanding what your rights when buying a used car from a dealer. What issues and circumstances give rise to the legal right to reject, refund or replace the vehicle and how these get enforced. Simply it can take a moment to spend your money on buying the car but it can take months to get it back.
First free advice on your rights when buying a used car from a dealer
People who have bought a car from a private seller, either from the roadside, off Ebay or Autotrader don’t get the same protection under the sale of goods act,consumer rights act or car sales law as they would from a trader. However, the law does give recourse to those who have purchased a car only to find out the seller didn’t have legal title.