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0333 700 7676

Resolving disputes training

ADR , Conflict and Complaints Training by

Expert Lawyer Mediators and Arbitrators

 

Resolving disputes is our business

We don't do online ADR training because computers don't buy cars, finance, parts or servicing, they don't answer back, shout, complain or give bad reviews. 

As professional automotive lawyer mediators, negotiators & Arbitrators resolving disputes objectively and impartially through effective information gathering, investigation and communication is our business. 

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0333 700 7676

ADR training

If you run a Car dealerships, dealer group or head a vehicle manufacturer and want to invest in professional staff development to deliver efficient and consistent decision making, complaints handling and dispute resolution then this is the solution for you.

Complaints handling

With the changes to consumer regulations and the introduction of the ADR rules,  how managers and staff handle complaints against dealerships and car retailers is a vital part of motor trade compliance. Asking the right questions and using the right strategy is key to effectively resolving disputes. 

Appraisals & investigations

Regular efficient staff appraisals, grievance and disciplinary investigations and meetings are central to maximising productivity, employee retention and reducing employment tribunal risk. 

Communication

All too often the nature of automotive industry lends itself to resolving disputes using sales techniques and emotive language rather than evidence based decision making, accurate risk assessment and communication. We'll help build solutions based strategies rather than sales processes.