Complaints & Dispute Resolution Training
For Finance Companies, Car Dealerships &
Vehicle Manufacturers Delivered by Expert
Lawyer Mediators and Arbitrators
Resolving disputes is our business
We don't do online ADR training because computers don't buy cars, finance, parts or servicing, they don't answer back, shout, complain or give bad reviews. As professional automotive lawyer mediators, negotiators & Arbitrators resolving disputes objectively and impartially through effective information gathering, investigation and communication is our business.
Our workshops and dispute resolution training used real complaints and disputes as the basis for role playing to develop the strategies, techniques and styles to deal with any situation, quickly and effectively.
Call for more information
0333 700 7676
If you run a Car dealerships, dealer group or head a vehicle manufacturer and want to invest in professional staff development to deliver efficient and consistent decision making, complaints handling and dispute resolution then this is the solution for you.
With the changes to consumer regulations and the introduction of the ADR rules, how managers and staff handle complaints against dealerships and car retailers is a vital part of motor trade compliance. Asking the right questions and using the right strategy is key to effectively resolving disputes.
Appraisals & investigations
Regular efficient staff appraisals, grievance and disciplinary investigations and meetings are central to maximising productivity, employee retention and reducing employment tribunal risk.
All too often the nature of automotive industry lends itself to resolving disputes using sales techniques and emotive language rather than evidence based decision making, accurate risk assessment and communication. We'll help build solutions based strategies rather than sales processes.