When a customer demands a fault repair on a second hand car using new replacement parts under the auspices of contract law or the Sale of Goods Act claim, the dealer invariably plays the “betterment” card, as if it trumps the claim.
Back in the day, when Benny Hill and The Sweeney graced our TV’s, before HR departments and the smoking ban, the motor trade employment philosophy was founded on ‘FIFO’- “Fit in or F- off” and the manager’s office was adorned with topless calendars.
Working in the car sales industry has long been considered not to be for the faint hearted – a high pressure, high testosterone, high expectations environment where staff communications are invariably made up with four letter words delivered at high decibels.
“A career in the motor trade, especially in sales, has long been associated with long hours; many firms prescribing a six day week, 10 hour day and compulsory weekends.
“The Consumer Rights Bill is expected to gain Royal ascent and become national law in October next year. At first glance the Consumer Rights Act 2015 (as it will be known) doesn’t seem to be much more than a house keeping exercise, consolidating half a dozen pieces of existing legislation into a single statute; creating […]